All whitepapers / AI Operations
The Operations in Question
The Craft
- Chapter 5Observe: Telemetry, Observability and Service Level Objectives4 min
- Chapter 6Observe with AI4 min
- Chapter 7Diagnose: Triage, Root-Cause Analysis and the Incident Assistant3 min
- Chapter 8Change: Releases, Infrastructure as Code and AI-Authored Change4 min
- Chapter 9Change Safely: Progressive Delivery, Freezes and Blast Radius3 min
- Chapter 10Restore: Runbooks, Auto-Remediation and Recovery3 min
- Chapter 11Sustain: Capacity, Cost, Energy and Lifecycle4 min
- Chapter 12Sustain: Problem Management, Post-Incident Learning and Knowledge3 min
Operating AI Systems
The Operator's Own AI
Operations in the Organisation
- Chapter 19Resilience as a Claim3 min
- Chapter 20Measuring Operations: The Four Key Metrics, SLOs, Toil and the Metrics That Mislead3 min
- Chapter 21Operating Models: Platform Teams, SRE, Managed Services and Sovereign Operations4 min
- Chapter 22Decision Rights, Change Authority and the Incident Commander4 min
- Chapter 23Regulation as Constraint4 min
- Chapter 24Across Boundaries: Cloud Providers, Managed Providers, Outages and Exit3 min